tag:cleanmailbox.statuspage.io,2005:/historyClean Mailbox Status - Incident History2024-01-08T14:55:44+01:00Clean Mailboxtag:cleanmailbox.statuspage.io,2005:Incident/196458552024-01-08T14:55:44+01:002024-01-08T14:55:44+01:00Delays to display new backup items<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>14:55</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>14:24</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>14:22</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>14:19</var> CET</small><br><strong>Investigating</strong> - There is a delay to get new backup items listed in Backup menu. We are investigating.</p>tag:cleanmailbox.statuspage.io,2005:Incident/192418802023-11-30T00:00:37+01:002023-11-30T00:00:37+01:00No daily backup report sent<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>00:00</var> CET</small><br><strong>Resolved</strong> - Issue is resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>13:40</var> CET</small><br><strong>Monitoring</strong> - Since recently, daily backup reports were not being sent. The issue has been identified and fixed, we are monitoring the result for the next days.</p>tag:cleanmailbox.statuspage.io,2005:Incident/183947172023-09-05T17:17:39+02:002023-09-05T17:17:48+02:00Scheduled maintenance<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>17:17</var> CEST</small><br><strong>Resolved</strong> - The maintenance is completed.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>16:35</var> CEST</small><br><strong>Update</strong> - Maintenance is taking a bit more time than expected. It should end soon.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>15:29</var> CEST</small><br><strong>Identified</strong> - Maintenance has started.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>14:31</var> CEST</small><br><strong>Investigating</strong> - Manager & challenge websites will be unavailable for a maintenance.<br />The provider needs to change network hardware.<br />Maximum downtime expected: 1 hour.</p>tag:cleanmailbox.statuspage.io,2005:Incident/183788622023-09-04T07:54:35+02:002023-09-04T07:54:35+02:00Scheduled maintenance<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>07:54</var> CEST</small><br><strong>Resolved</strong> - Maintenance is completed.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>07:36</var> CEST</small><br><strong>Investigating</strong> - Manager & challenge websites will be unavailable for 5-10 minutes for a maintenance.</p>tag:cleanmailbox.statuspage.io,2005:Incident/183255092023-08-31T14:13:04+02:002023-08-31T14:13:04+02:00Server lost<p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>14:13</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved. We'll continue to monitor the situation over the next days.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>12:23</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>08:43</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>03:37</var> CEST</small><br><strong>Identified</strong> - We had to restore the DB from 27/08/2023. All changes made since this date have to be done again.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>01:27</var> CEST</small><br><strong>Update</strong> - Server is being restored.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>23:04</var> CEST</small><br><strong>Investigating</strong> - We've lost one of our biggest servers. All emails will be filtered & delivered as usual. Their might just be issues to access the manager and see statistics and recent emails put in backup. The situation will be restored once the server will be restored.</p>tag:cleanmailbox.statuspage.io,2005:Incident/174987692023-06-07T10:58:08+02:002023-06-07T10:58:08+02:00Manager is not available<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>10:58</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>10:55</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:cleanmailbox.statuspage.io,2005:Incident/141700872022-12-02T15:51:12+01:002022-12-02T15:51:12+01:00Incorrect message count in manager<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:51</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:49</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:46</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>15:13</var> CET</small><br><strong>Investigating</strong> - The number of filtered messages since the beginning of the month is currently incorrect on the manager. We're investigating.<br />It doesn't affect the delivery or the filtering of your emails. Only statistics.</p>tag:cleanmailbox.statuspage.io,2005:Incident/138537882022-11-28T13:33:46+01:002022-11-28T13:33:46+01:00Servers can't handle the load<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>13:33</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>13:06</var> CET</small><br><strong>Monitoring</strong> - Servers have been scaled, we'll monitor them for few hours.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>11:00</var> CET</small><br><strong>Investigating</strong> - Due to recent increase of emails to handle (a lot of new customers from Protecmail), our filtering servers are not able to proceed all messages. All emails are correctly received & forwarded to your SMTP, but some of them might not be filtered. We are working on increasing our capacity.</p>tag:cleanmailbox.statuspage.io,2005:Incident/135660542022-11-21T17:28:52+01:002022-11-21T17:28:52+01:00Backend maintenance<p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>17:28</var> CET</small><br><strong>Resolved</strong> - Maintenance completed.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>16:54</var> CET</small><br><strong>Investigating</strong> - Starting from 05:00pm CET today, you won't be able to add new domains through the GUI or API. We'll be doing a small maintenance to be able to on-board a lot of new customers (due to the end of service of Protecmail), and we need to not get any new domains during this maintenance. All emails will be filtered as usual for existing domains, no impact.</p>tag:cleanmailbox.statuspage.io,2005:Incident/122531012022-10-19T08:28:32+02:002022-10-19T08:28:32+02:00Some emails are delivered without being filtered<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>08:28</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>18:31</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>17:15</var> CEST</small><br><strong>Identified</strong> - The problematic server has been isolated and we're working on a fix. All emails are filtered now. This server will join again the production once fixed.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>17:14</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:cleanmailbox.statuspage.io,2005:Incident/111919212022-09-20T14:08:27+02:002022-09-20T14:08:27+02:00Services not available<p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>14:08</var> CEST</small><br><strong>Resolved</strong> - The network incident is resolved, you can check for an analysis in a (possible) new incident here: https://www.status-ovhcloud.com/</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>13:57</var> CEST</small><br><strong>Monitoring</strong> - According to our monitoring, the service is restored. I'll monitor it for few hours.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>13:52</var> CEST</small><br><strong>Identified</strong> - We are waiting for an official status from OVH.</p><p><small>Sep <var data-var='date'>20</var>, <var data-var='time'>13:50</var> CEST</small><br><strong>Investigating</strong> - The listed services are currently down because of a major network outage at OVH. SMTP servers and filtering servers are still handling emails as usual as they are splitted on a lot of providers.</p>tag:cleanmailbox.statuspage.io,2005:Incident/87789672021-12-07T13:56:45+01:002021-12-07T13:56:45+01:00SSL/TLS restrictions on SMTP protocols - security improvement<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:56</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:43</var> CET</small><br><strong>Monitoring</strong> - The new settings are applied to all servers. We'll continue to monitor them.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:05</var> CET</small><br><strong>Update</strong> - The new settings are applied to 75% of our servers.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:42</var> CET</small><br><strong>Update</strong> - The new settings are applied to 50% of our servers.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:34</var> CET</small><br><strong>Identified</strong> - The new settings are applied to 25% of our servers.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:30</var> CET</small><br><strong>Investigating</strong> - To improve security of SMTP transactions on our front-end servers, we are going to apply some SSL/TLS restrictions on SMTP transactions.<br /><br />Upcoming changes (not exhaustive):<br />- Disable SSLv2, SSLv3, TLSv1 and TLSv1.1<br />- Restrict weak ciphers<br /><br />We'll monitor the SMTP transactions during and after the maintenance to ensure there is no critical impact.<br />Only outdated clients might fail to send emails to our handled domains.<br />It might reduce the number of received spams, as spambots often use outdated stuff.</p>tag:cleanmailbox.statuspage.io,2005:Incident/87165852021-11-30T11:17:32+01:002021-11-30T11:17:32+01:00Websites can't be reached<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>11:17</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>02:05</var> CET</small><br><strong>Monitoring</strong> - Services are fully operational. We'll continue to monitor them in the next hours/days.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>00:42</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>23:41</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>22:36</var> CET</small><br><strong>Identified</strong> - Server is delivered, restore in progress.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>19:33</var> CET</small><br><strong>Update</strong> - Provider can't rescue the server. We're working on getting our backups & restoring them as soon as possible on a fresh system.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>17:32</var> CET</small><br><strong>Update</strong> - Issue is now assigned to the level 2 support of server's provider. We'll update you as soon as we get more information.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>17:24</var> CET</small><br><strong>Update</strong> - Provider is investigating on any hardware issue on the host. We'll update you as soon as we get more information.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>17:13</var> CET</small><br><strong>Investigating</strong> - Websites can't be reached since few minutes. Emails are still being filtered as usual. We're investigating.</p>tag:cleanmailbox.statuspage.io,2005:Incident/81233402021-10-01T19:56:24+02:002021-10-01T19:56:24+02:00Web servers maintenance<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>19:56</var> CEST</small><br><strong>Resolved</strong> - Everything is OK now.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>13:06</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>08:48</var> CEST</small><br><strong>Monitoring</strong> - The maintenance is completed, we are monitoring the results. Some issues might still appears, we'll fix them as soon as possible.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>08:15</var> CEST</small><br><strong>Identified</strong> - Maintenance has started.</p><p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>19:49</var> CEST</small><br><strong>Investigating</strong> - We are planning a maintenance to upgrade web servers of public, manager and challenge websites on 01/10/2021 at 08:30 CET (Europe/Paris).<br />During the maintenance, you might have difficulties to reach these services.<br />The delivery and protection of your emails will not be affected.</p>