Websites can't be reached

Incident Report for Clean Mailbox

Resolved

This incident has been resolved.

Posted Nov 30, 2021 - 11:17 CET

Monitoring

Services are fully operational. We'll continue to monitor them in the next hours/days.

Posted Nov 30, 2021 - 02:05 CET

Update

We are continuing to work on a fix for this issue.

Posted Nov 30, 2021 - 00:42 CET

Update

We are continuing to work on a fix for this issue.

Posted Nov 29, 2021 - 23:41 CET

Identified

Server is delivered, restore in progress.

Posted Nov 29, 2021 - 22:36 CET

Update

Provider can't rescue the server. We're working on getting our backups & restoring them as soon as possible on a fresh system.

Posted Nov 29, 2021 - 19:33 CET

Update

Issue is now assigned to the level 2 support of server's provider. We'll update you as soon as we get more information.

Posted Nov 29, 2021 - 17:32 CET

Update

Provider is investigating on any hardware issue on the host. We'll update you as soon as we get more information.

Posted Nov 29, 2021 - 17:24 CET

Investigating

Websites can't be reached since few minutes. Emails are still being filtered as usual. We're investigating.

Posted Nov 29, 2021 - 17:13 CET

This incident affected: Public website, Manager website, Challenge website, SMTP front servers, and Filtering servers.