Domains settings not updated

Incident Report for Clean Mailbox

Resolved

This incident has been resolved.
Posted Jul 08, 2026 - 23:53 CEST

Monitoring

A fix has been implemented. We are forcing each domain configuration to be refreshed on all filtering servers. It will take some time. Until the queue is completed, you might see delays to update settings of your domains. It's only impacting the configuration of domains (filtering settings, whitelist/blacklist), you'll receive your emails as usual.
Posted Jul 08, 2026 - 12:52 CEST

Identified

This issue is impacting the update of each domain configuration, meaning that if you change a setting or add some senders to your whitelist/blacklist, it's not being propagated to the filtering servers. The issue is identified.
Posted Jul 08, 2026 - 12:51 CEST

Investigating

We are currently investigating this issue.
Posted Jul 08, 2026 - 12:50 CEST
This incident affected: Manager website and Filtering servers.